Return & Refund

Cernucci Returns Policy

Quick Start Your Return

Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.

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How To Return

We want you to love your Cernucci pieces as much as we love designing, creating & wearing them. That’s why, if you’re not completely happy with it, we’ll give you a full refund. All we ask is that it’s returned to us in its original condition with all original packaging, within the below stated timeframes from receiving your order:

US & ROW – (28) days
EU & UK – (14) days

To start your return have your order number ready.

Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.


How To Use Our Returns Portal

  1. Enter your order number. (Found on your confirmation email or delivery slip)
  2. Select the items you would like to return and provide feedback on the reason.
  3. Choose if you would like to print your returns label or receive a QR code for your post office to scan.
  4. Your return fee will be deducted from your refund amount, no additional payments needed.
  5. Pack up your items and attach your returns label or have your digital QR code handy.
  6. Drop off your parcel at your chosen post office and keep your proof of postage
You will receive email confirmation for your return submission, when it's been received by the national returns centre and when processed by our fulfilment team.

Refund Processing

Refunds are processed within 14 working days of sending off your return. A confirmation email will be sent. Note that bank processing times may add an additional 5 working days.

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Return Exclusions and T&Cs

Cernucci Guarantee

We offer a 12-month guarantee on gold-plated/vermeil jewellery for manufacturing defects or damage on arrival. This includes a one-time replacement only (no refunds). The guarantee excludes user-caused damage like scratches or accidental breakage.
Submit photo/video evidence for claims. The guarantee applies only to products purchased from our website or app. For retail purchases, refer to the retailer's policy.
Please note if we cannot replace your item due to out of stock we will issue store credit.

*The guarantee does not cover lost or stolen items. Lifetime Guarantee cards are valid only for orders placed before 4th May 2022.

Return Exceptions

  • No returns on custom products, earrings, underwear, or swimwear.
  • Gift Card Purchases: Refunds are credited back to the original gift card.
  • Watch Returns: Must include all original components in new condition (box, tool, pins, pillow).
  • Bundle Returns: All items in the bundle must be returned.
  • TikTok Shop Returns: Must be processed via TikTok Shop, not the Cernucci portal.
  • Pop-Up Shop Returns: Exclusive products: Exchange for store credit voucher only. Onsite products: Refund or store credit via our returns portal

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Ready To Start Your Return?

Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.