Shipping Information
GIFTING INFORMATION
Gift purchases made from 18th November can be returned up until Sunday 5th January 2025.
GIFT PACKAGING
One Cernucci Box/Pouch is given per order, not per item.- Orders under £25: Cernucci Pouch provided.
- Orders over £25: Grey Cernucci Box provided.
USA
- FedEx Standard - $14.99 (3-5 Business Days) Free Standard Shipping on orders over $100
- Express Shipping* - $30.99 (1-2 Business Days) *Zip code restrictions apply.
Canada
Due to strikes please allow an additional 2 business days for delivery.
- Standard Shipping - $15.99 (5-7 Business Days) Customers are liable for any duties & taxes
Australia
- Standard Shipping - $14.99 (3-5 Business Days) Customers are liable for any duties & taxes
New Zealand
- Standard Shipping - $11.99 (5-7 Business Days) Customers are liable for any duties & taxes
UK
- Evri Standard Shipping - $4.99 (3-5 Business Days)
- UK Royal Mail Standard - $7.99 (1-2 Business Days)
Rest of World
- Standard Shipping - From $9.99 (Up to 7 Business Days)
- Customers may be liable for any duties & taxes
DUTIES AND TAXES
- Customers are liable for any duties & taxes incurred once your parcel reaches the destination country.
- Delivery to any other country, including but not limited to; the US, Canada, Australia, South Africa or any European country outside of the EU
UK and EU
- Cernucci ships to our UK & EU customers with duty & taxes paid, if delivery is to these territories you will not be charged any customs fee.
CUSTOM ORDER SHIPPING
- Custom orders will take 4-6 weeks to arrive as these products are made to order and are subject to specific testing and quality control. Please note, next day delivery will not apply to these orders.
FAILED SHIPMENTS
- If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Cernucci) at the customers expense.
- The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
Items Not Received But Tracking Shows as Delivered
- Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address.
- Visit our FAQ page for more details.
COUNTRIES WE DO NOT SHIP TO;
- Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Israel, Iraq, Isle of Man, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe