It flips and was longer
"It flips and was longer than expected that’s my fault but I wish it stayed flat"
60% OFF EVERYTHING*
*Excludes Sale & Selected Lines.
ALL USA DUTIES, TAXES & TARIFFS PAID
One Cernucci Box/Pouch is given per order, not per item.
If you are looking to ship to Europe please visit https://www.cernucci.com/
Enjoy effortless, fully tracked prepaid UK returns and exchanges through our easy online portal, with 14 days from delivery to decide whether to keep your new piece.
Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Here’s a full breakdown of the returns process - including when you'll hear from us:
🔁Step 1: Return dropped off
When: Day 1
What happens: You drop your parcel off with the courier.
Comms you’ll receive: A drop-off confirmation with tracking details from the courier. If you ship this personally please keep a record of your tracking.
📦 Step 2: Parcel arrives at our warehouse
When: Up to 14 days later (UK) Up to 28 days later (USA and Rest of World)
What happens: Your return arrives into our fulfilment center.
Comms you’ll receive: An email confirming we’ve safely received your return.
💸 Step 3: Refund processed
When: Within 5 working days of receipt by our fulfilment team.
What happens: Our team inspects and processes your return.
Comms you’ll receive: An email confirming your refund has been issued.
🏦 Step 4: Funds appear in your account
When: 3–5 working days after refund confirmation is received.
What happens: Your bank processes the refund. The timescales here are dependent on your bank.
Comms you’ll receive: No email from us at this stage — but you should see the refund in your account. If not, contact your bank.
Klarna, Afterpay or Sezzle refunds
Update Time: 1–2 working days after we process your return
Check your payment provider’s app or account for updates.
Still waiting?
If it’s been more than 24 days since you posted your return and you haven’t received confirmation that we’ve received it, please contact our Customer Support team — we’re happy to help.
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We offer a 12-month guarantee on gold-plated/vermeil jewellery for manufacturing defects or damage on arrival. This includes a one-time replacement only (no refunds). The guarantee excludes user-caused damage like scratches or accidental breakage.
Submit photo/video evidence for claims. The guarantee applies only to products purchased from our website or app. For retail purchases, refer to the retailer's policy.
Please note if we cannot replace your item due to out of stock we will issue store credit.
*The guarantee does not cover lost or stolen items. Lifetime Guarantee cards are valid only for orders placed before 4th May 2022.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Overall rating: 4.639535 / 5 from 86 reviews.
The 10mm Iced Prong Link Chain is highly praised for its stunning appearance, exceptional quality, and beautiful craftsmanship. Customers appreciate the chain's radiant design and the company's excellent customer service. However, opinions on the packaging are mixed.
Review topics: [fit, looks, quality, price, delivery, packaging, christmas, service, value, piece, chain, jewellery, order, sparkle, drip, shine].
"It flips and was longer than expected that’s my fault but I wish it stayed flat"
"Perfect"
"Excellent product 😃"
"took forever to get here and i was just walking and it broke."
"This chain is amazing, I can't fault it. I got a 20" and I like it. However, a 24" would have been better for me. I can't be bothered with the whole process of returning it for a 24". Generally, the chain is amazing and I would recommend it."
"Chain broke"
"bf loved ittt"
"Great price. Unfortunately it did not fit. They were very understanding and processed the refund promptly."
"+perfect drip +beautiful, I cannot say anything negative about look -it flips often and it's really annoying"
"Bought this item packaging was too tight broke they kindly sent me a replacement but same thing happened again , great service but quality of packaging and this specific chain isn’t good unfortunately"