Waiting to hear back about
"Waiting to hear back about my damaged product replacement"
60% OFF EVERYTHING*
*Excludes Sale & Selected Lines.
ALL USA DUTIES, TAXES & TARIFFS PAID
One Cernucci Box/Pouch is given per order, not per item.
If you are looking to ship to Europe please visit https://www.cernucci.com/
Enjoy effortless, fully tracked prepaid UK returns and exchanges through our easy online portal, with 14 days from delivery to decide whether to keep your new piece.
Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Here’s a full breakdown of the returns process - including when you'll hear from us:
🔁Step 1: Return dropped off
When: Day 1
What happens: You drop your parcel off with the courier.
Comms you’ll receive: A drop-off confirmation with tracking details from the courier. If you ship this personally please keep a record of your tracking.
📦 Step 2: Parcel arrives at our warehouse
When: Up to 14 days later (UK) Up to 28 days later (USA and Rest of World)
What happens: Your return arrives into our fulfilment center.
Comms you’ll receive: An email confirming we’ve safely received your return.
💸 Step 3: Refund processed
When: Within 5 working days of receipt by our fulfilment team.
What happens: Our team inspects and processes your return.
Comms you’ll receive: An email confirming your refund has been issued.
🏦 Step 4: Funds appear in your account
When: 3–5 working days after refund confirmation is received.
What happens: Your bank processes the refund. The timescales here are dependent on your bank.
Comms you’ll receive: No email from us at this stage — but you should see the refund in your account. If not, contact your bank.
Klarna, Afterpay or Sezzle refunds
Update Time: 1–2 working days after we process your return
Check your payment provider’s app or account for updates.
Still waiting?
If it’s been more than 24 days since you posted your return and you haven’t received confirmation that we’ve received it, please contact our Customer Support team — we’re happy to help.
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We offer a 12-month guarantee on gold-plated/vermeil jewellery for manufacturing defects or damage on arrival. This includes a one-time replacement only (no refunds). The guarantee excludes user-caused damage like scratches or accidental breakage.
Submit photo/video evidence for claims. The guarantee applies only to products purchased from our website or app. For retail purchases, refer to the retailer's policy.
Please note if we cannot replace your item due to out of stock we will issue store credit.
*The guarantee does not cover lost or stolen items. Lifetime Guarantee cards are valid only for orders placed before 4th May 2022.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Overall rating: 4.9174314 / 5 from 218 reviews.
The 14mm Prong Cuban Chain by Cernucci is highly praised for its exceptional shine, quality, and appearance. Customers appreciate the fast delivery and excellent customer service, making it a top choice for those seeking a durable and stylish accessory.
Review topics: [fit, looks, weight, price, length, quality, style, service, feel, delivery, packaging, piece, value, christmas, chain, order, shine, jewellery, cernucci, necklace, gift, gold, bracelet, eyes, grandson, pouch, work, box, drip, guys].
"Waiting to hear back about my damaged product replacement"
"So while it felt like a nice my made item. It still has some issues. Like flipping to reverse side while wearing."
"Very shiny very heavy and very nice"
"I still haven’t got word back from anyone about when I first contacted Shopify or you guys. My order is still hasn’t been delivered. I believe it was stolen or truly never delivered. I’d like a refund or resend my order !"
"great"
"The chain is an absolute beauty at any time of day. The quality is amazing and is hands down the best piece I have ever purchased and owned."
"Cold as fuck, always getting complimented on it, looks the real deal and the build quality so far is amazing"
"Great piece, tends to tangle in the bag, but that's not a big deal"
"I love it and I wouldn’t have thought any different! There’s a few occasions I’d wear this too when I need to dress up! These pieces are insane!"
"Out the package... Awesome leather carrying bag, packaged very well. The attention to detail is bad ass and the weight of the chain and bracelet I purchased provides such a great feeling. Very free-flowing, unlike other chains which can make you feel constricted...moves with you. For the money..Great value! I am also a person who has allergic reactions to fake jewelry and so far wearing these pieces,everything has been great!"