I never received my order
"I never received my order this is ridiculous I’d like a refund"
SUMMER SALE
50% OFF EVERYTHING
+ EXTRA 10% OFF* | CODE: EXTRA10
+ $4.99 USA SHIPPING**
*Excludes Outlet & Selected Lines. **Auto Applies to USA Standard Shipping On Orders Over $150.
ALL USA DUTIES, TAXES & TARIFFS PAID
One Cernucci Box/Pouch is given per order, not per item.
If you are looking to ship to Europe please visit https://www.cernucci.com/
Enjoy effortless, fully tracked prepaid UK returns and exchanges through our easy online portal, with 14 days from delivery to decide whether to keep your new piece.
Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Here’s a full breakdown of the returns process - including when you'll hear from us:
🔁Step 1: Return dropped off
When: Day 1
What happens: You drop your parcel off with the courier.
Comms you’ll receive: A drop-off confirmation with tracking details from the courier. If you ship this personally please keep a record of your tracking.
📦 Step 2: Parcel arrives at our warehouse
When: Up to 14 days later (UK) Up to 28 days later (USA and Rest of World)
What happens: Your return arrives into our fulfilment center.
Comms you’ll receive: An email confirming we’ve safely received your return.
💸 Step 3: Refund processed
When: Within 5 working days of receipt by our fulfilment team.
What happens: Our team inspects and processes your return.
Comms you’ll receive: An email confirming your refund has been issued.
🏦 Step 4: Funds appear in your account
When: 3–5 working days after refund confirmation is received.
What happens: Your bank processes the refund. The timescales here are dependent on your bank.
Comms you’ll receive: No email from us at this stage — but you should see the refund in your account. If not, contact your bank.
Klarna, Afterpay or Sezzle refunds
Update Time: 1–2 working days after we process your return
Check your payment provider’s app or account for updates.
Still waiting?
If it’s been more than 24 days since you posted your return and you haven’t received confirmation that we’ve received it, please contact our Customer Support team — we’re happy to help.
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CERNUCCI is dedicated to the highest jewellery standards, which is why every piece is built to last and backed by our Lifetime Guarantee. If your product fades, breaks, or is damaged under normal wear, we will provide a FREE one-time replacement of the item, no questions asked. Shop with confidence knowing we’ve got you covered for life.
*The guarantee does not cover lost or stolen items. Lifetime Guarantee cards are valid only for orders placed before 4th May 2022.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Overall rating: 1.0 / 5 from 1 reviews.
Review topics: [].
"I never received my order this is ridiculous I’d like a refund"