GIFT PACKAGING

One Cernucci Box/Pouch is given per order, not per item.

• Orders under $30: Cernucci Pouch provided.
• Orders over $30: Grey Cernucci Box provided.

USA

• FedEx Standard - $44.99 (5-7 Business Days)
• ALL DUTIES, TAXES & TARIFFS PAID
  

Canada

• Standard Shipping - $15.99 (5-7 Business Days)
• Customers are liable for any duties & taxes

Australia

• Standard Shipping - $14.99 (3-5 Business Days)
• Customers are liable for any duties & taxes

New Zealand

• Standard Shipping - $11.99 (5-7 Business Days)
• Customers are liable for any duties & taxes

Rest of World

• Standard Shipping - From $9.99 (Up to 7 Business Days)
• Customers may be liable for any duties & taxes

Europe

If you are looking to ship to Europe please visit https://www.cernucci.com/

• Customers are liable for any duties & taxes incurred once your parcel reaches the destination country.
• Delivery to any other country, including but not limited to; the US, Canada, Australia, South Africa or any European country outside of the EU

• Cernucci ships to our UK & EU customers with duty & taxes paid, if delivery is to these territories you will not be charged any customs fee.

• Custom orders will take 4-6 weeks to arrive as these products are made to order and are subject to specific testing and quality control. Please note, next day delivery will not apply to these orders.

• If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Cernucci) at the customers expense.
• The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

• Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address.
• Visit our FAQ page for more details.

• Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Cernucci Returns Policy

Quick Start Your Return

Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.

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How To Use Our Returns Portal

1. Enter your order number. (Found on your confirmation email or delivery slip)
2. Select the items you would like to return and provide feedback on the reason.
3. Choose if you would like to print your returns label or receive a QR code for your post office to scan.
4. Your return fee will be deducted from your refund amount, no additional payments needed.
5. Pack up your items and attach your returns label or have your digital QR code handy.
6. Drop off your parcel at your chosen post office and keep your proof of postage
   

Refund Processing

Here’s a full breakdown of the returns process - including when you'll hear from us:

🔁Step 1: Return dropped off

When: Day 1
What happens: You drop your parcel off with the courier.
Comms you’ll receive: A drop-off confirmation with tracking details from the courier. If you ship this personally please keep a record of your tracking. 

📦 Step 2: Parcel arrives at our warehouse

When: Up to 14 days later (UK) Up to 28 days later (USA and Rest of World)
What happens: Your return arrives into our fulfilment center.
Comms you’ll receive: An email confirming we’ve safely received your return.

💸 Step 3: Refund processed

When: Within 5 working days of receipt by our fulfilment team.
What happens: Our team inspects and processes your return.
Comms you’ll receive: An email confirming your refund has been issued.

🏦 Step 4: Funds appear in your account

When: 3–5 working days after refund confirmation is received.
What happens: Your bank processes the refund. The timescales here are dependent on your bank. 
Comms you’ll receive: No email from us at this stage — but you should see the refund in your account. If not, contact your bank.

Klarna, Afterpay or Sezzle refunds

Update Time: 1–2 working days after we process your return
Check your payment provider’s app or account for updates.

Still waiting?

If it’s been more than 24 days since you posted your return and you haven’t received confirmation that we’ve received it, please contact our Customer Support team — we’re happy to help.

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Return Exclusions and T&Cs

Cernucci Guarantee

We offer a 12-month guarantee on gold-plated/vermeil jewellery for manufacturing defects or damage on arrival. This includes a one-time replacement only (no refunds). The guarantee excludes user-caused damage like scratches or accidental breakage.
Submit photo/video evidence for claims. The guarantee applies only to products purchased from our website or app. For retail purchases, refer to the retailer's policy.
Please note if we cannot replace your item due to out of stock we will issue store credit.

*The guarantee does not cover lost or stolen items. Lifetime Guarantee cards are valid only for orders placed before 4th May 2022.

Return Exceptions

• No returns on custom products, earrings, underwear, or swimwear.
• Gift Card Purchases: Refunds are credited back to the original gift card.
• Watch Returns: Must include all original components in new condition (box, tool, pins, pillow).
• Bundle Returns: All items in the bundle must be returned.
• TikTok Shop Returns: Must be processed via TikTok Shop, not the Cernucci portal.
• Pop-Up Shop Returns: Exclusive products: Exchange for store credit voucher only. Onsite products: Refund or store credit via our returns portal
  

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Ready To Start Your Return?

Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.