Order never came despite shipping
"Order never came despite shipping protection and 5-8 delivery date"
60% OFF EVERYTHING*
*Excludes Sale & Selected Lines.
ALL USA DUTIES, TAXES & TARIFFS PAID
Cernuccis Round Cut Stud Earrings are one of their kind. These Earrings come as a pair and are made with 925 Sterling Silver. You wont find a bolder statement.
Metal: 925 Sterling Silver
Plating: Rhodium (Silver) Plated
Stones: Cubic Zirconia
PLEASE NOTE:
Unfortunately, due to hygienic reasons, we are unable to accept ANY returns on earrings.
One Cernucci Box/Pouch is given per order, not per item.
If you are looking to ship to Europe please visit https://www.cernucci.com/
Enjoy effortless, fully tracked prepaid UK returns and exchanges through our easy online portal, with 14 days from delivery to decide whether to keep your new piece.
Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Here’s a full breakdown of the returns process - including when you'll hear from us:
🔁Step 1: Return dropped off
When: Day 1
What happens: You drop your parcel off with the courier.
Comms you’ll receive: A drop-off confirmation with tracking details from the courier. If you ship this personally please keep a record of your tracking.
📦 Step 2: Parcel arrives at our warehouse
When: Up to 14 days later (UK) Up to 28 days later (USA and Rest of World)
What happens: Your return arrives into our fulfilment center.
Comms you’ll receive: An email confirming we’ve safely received your return.
💸 Step 3: Refund processed
When: Within 5 working days of receipt by our fulfilment team.
What happens: Our team inspects and processes your return.
Comms you’ll receive: An email confirming your refund has been issued.
🏦 Step 4: Funds appear in your account
When: 3–5 working days after refund confirmation is received.
What happens: Your bank processes the refund. The timescales here are dependent on your bank.
Comms you’ll receive: No email from us at this stage — but you should see the refund in your account. If not, contact your bank.
Klarna, Afterpay or Sezzle refunds
Update Time: 1–2 working days after we process your return
Check your payment provider’s app or account for updates.
Still waiting?
If it’s been more than 24 days since you posted your return and you haven’t received confirmation that we’ve received it, please contact our Customer Support team — we’re happy to help.
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We offer a 12-month guarantee on gold-plated/vermeil jewellery for manufacturing defects or damage on arrival. This includes a one-time replacement only (no refunds). The guarantee excludes user-caused damage like scratches or accidental breakage.
Submit photo/video evidence for claims. The guarantee applies only to products purchased from our website or app. For retail purchases, refer to the retailer's policy.
Please note if we cannot replace your item due to out of stock we will issue store credit.
*The guarantee does not cover lost or stolen items. Lifetime Guarantee cards are valid only for orders placed before 4th May 2022.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Overall rating: 4.8 / 5 from 55 reviews.
The Round Cut Stud Earrings 6mm in Silver by Cernuccis are highly praised for their stunning appearance and excellent quality. Customers appreciate the bold statement they make, though some desire a larger size.
Review topics: ["size","looks","quality","earrings","shine","order","gift"].
"Order never came despite shipping protection and 5-8 delivery date"
"Nice gift for an 18th birthday"
"bought these for my boyfriend and he loves them! really shiny and good quality!"
"Very beautiful and worthy the stud earrings glisten and are made of good quality"
"I like how they look a lot, but it takes way too long to thread the back all the way on."
"Love the shine! Cernucci never misses 😩"
"But i lost one just days after i got it. Till date i dont know how it fell off my ears. Now have got just one pair left out of the two"
"Exactly what I was looking for."
"Great product. Husband loved them."
"Good"