Terrible experienced. It arrived late
"Terrible experienced. It arrived late from the time it was needed and expected to arrival time(5-8 business days) Then I had to pay $20 out of pocket to return it. I didn't even open the package."
60% OFF EVERYTHING*
*Excludes Sale & Selected Lines.
ALL USA DUTIES, TAXES & TARIFFS PAID
One Cernucci Box/Pouch is given per order, not per item.
If you are looking to ship to Europe please visit https://www.cernucci.com/
Enjoy effortless, fully tracked prepaid UK returns and exchanges through our easy online portal, with 14 days from delivery to decide whether to keep your new piece.
Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Here’s a full breakdown of the returns process - including when you'll hear from us:
🔁Step 1: Return dropped off
When: Day 1
What happens: You drop your parcel off with the courier.
Comms you’ll receive: A drop-off confirmation with tracking details from the courier. If you ship this personally please keep a record of your tracking.
📦 Step 2: Parcel arrives at our warehouse
When: Up to 14 days later (UK) Up to 28 days later (USA and Rest of World)
What happens: Your return arrives into our fulfilment center.
Comms you’ll receive: An email confirming we’ve safely received your return.
💸 Step 3: Refund processed
When: Within 5 working days of receipt by our fulfilment team.
What happens: Our team inspects and processes your return.
Comms you’ll receive: An email confirming your refund has been issued.
🏦 Step 4: Funds appear in your account
When: 3–5 working days after refund confirmation is received.
What happens: Your bank processes the refund. The timescales here are dependent on your bank.
Comms you’ll receive: No email from us at this stage — but you should see the refund in your account. If not, contact your bank.
Klarna, Afterpay or Sezzle refunds
Update Time: 1–2 working days after we process your return
Check your payment provider’s app or account for updates.
Still waiting?
If it’s been more than 24 days since you posted your return and you haven’t received confirmation that we’ve received it, please contact our Customer Support team — we’re happy to help.
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We offer a 12-month guarantee on gold-plated/vermeil jewellery for manufacturing defects or damage on arrival. This includes a one-time replacement only (no refunds). The guarantee excludes user-caused damage like scratches or accidental breakage.
Submit photo/video evidence for claims. The guarantee applies only to products purchased from our website or app. For retail purchases, refer to the retailer's policy.
Please note if we cannot replace your item due to out of stock we will issue store credit.
*The guarantee does not cover lost or stolen items. Lifetime Guarantee cards are valid only for orders placed before 4th May 2022.
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Order numbers starting with CUS like #CUS000000, use our returns portal here.
Order numbers with 6 digits like #000000, use our returns portal here.
Overall rating: 4.6 / 5 from 35 reviews.
Review topics: ["quality","weight","looks","order","delivery","piece"].
"Terrible experienced. It arrived late from the time it was needed and expected to arrival time(5-8 business days) Then I had to pay $20 out of pocket to return it. I didn't even open the package."
"Love my chain. Came in time and was happy with it"
"Great pieces! Will be ordering more items in the future."
"Get daily compliments"
"Beautiful and best quality"
"The necklace exceeded my expectations. But the plastic wrap the necklace was encased, I could hardly remove. It took me 25 minutes to remove it. I took my time so I didn't break anything. Once out the necklace doesn't fell fragile. It's a nice weight feels well made. It was nice and brilliant. I really like it. I may get the bracelet"
"The only thing I can say about this bracelet is wow. I was so impressed that I brought the matching chain as well. Doesn't get any better than these pieces. Trust me you will love them"
"Very happy great buy"
"Great quality and fast shipping!"
"Despite the fact that it COULD USE better packaging, something more discrete would be great since it can be easily “lost” or stolen in transit if they were to know about this company in what it sells. Other than that, 10/10"